F.A.Q.

How can I place an order?

High Meadows is wholesale only. Please check the retail page to check if there is a stockist in your area.

Where Do your products come from?

Every product is designed and handmade in-house in Bromley Cross, England with materials sourced in the U.K. See more on the history page.

How can I access your wholesale product list?

Fill and send this Wholesale Application Form . You will receive a reply within 24 hours. You can find essential information regarding wholesale orders by following this link.

What guarantee do you offer?

All products come with free repairs for life. In the exceptionally unlikely event that your product needs to be repaired, please get in touch directly jacob@high-meadows.com. 

How do you care for leather goods?

Blackrock's handmade conditioner is considered one of the best leather care options in the industry for the following reasons:

  • Cleans, preserves and conditions leather all in one.

  • Removes surface scratches and scuffs.

  • Prevents cracking.

  • Repels water.

 

If you have further questions that haven't been answered in this F.A.Q do not hesitate to contact

- jacob@high-meadows.com -

TERMS AND CONDITIONS 

1. Definitions

In these Terms and Conditions the following words shall have the following meanings :-

“The Company” means High Meadows.

“The Goods” means the products or articles which are supplied by the Company.

“The Buyer” means the corporate entity, firm or person being the purchaser of the Goods.

"The Service" means the website and information supplied the Company

By accessing or using any part of the site, you agree to be bound by these Terms of Service. 

You may not use our products for any illegal or unauthorised purpose nor may you, violate any laws in your jurisdiction (including but not limited to copyright laws). 

The Buyer agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Company, use of the Goods, or access to  or any contact on the website through which  service is provided, without express written permission by us.

We reserve the right to refuse service to anyone for any reason at any time. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Pricing

Prices for all products are subject to change without notice except during the purchase process. All prices are quoted in Pounds GBP.  Shipping costs are not included. Please view the shipping information above for further details. 

Prices do not include any customs handling costs, import duties or related administrative costs. We have no obligation or responsibility related to these costs and will not be under the obligation to refund them in the case of an exchange or return.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Current available payments methods are Paypal, Visa and MasterCard.

3. products and services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

4. third-party links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

5. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of this website or any related website for violating any of the prohibited uses.

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

7. entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

PRIVACY POLICY

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

With your permission, The Company may send you emails about our store, new products and other updates.

We will not share your personal information with third parties for commercial or marketing reasons without your authorisation.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may withdraw your consent to any service related to the Company at any time by contacting  jacob@high-meadows.com